Support
Acuarela · Adwaizer AI Consulting Inc.
Acuarela is built by Adwaizer AI Consulting Inc.. We’re a small team and we answer real merchant questions — not a black-hole form.
Ask the AI Advisor
The fastest way to get help: the AI Advisor (chat bubble, bottom-right) answers questions about jobs, colorways, plans, and pushing images — instantly, any time. It can also hand you off to a human.
Email us
Opens your mail client. Or copy the address into Gmail / Outlook.
Response time
We aim to reply within one business day (Monday–Friday, Eastern Time). Urgent outages (app unreachable, widespread job failures) are prioritized.
What to include
- Your Shopify shop domain (e.g.
your-store.myshopify.com) - Job id if relevant (shown as
#53f78391…on the job page) - What you expected vs what happened (screenshots help)
- Whether you used model poses, ghost colorways, or hex colors
What we can help with
- Install, OAuth, and catalog access
- Recolor jobs, quality, and garment descriptors
- Plans, free allowance, and billing (charges appear on your Shopify invoice)
- Privacy / data deletion requests
What we cannot do over email
- Change Shopify plan charges outside Shopify admin / app billing flows
- Access your storefront password or themes
- Guarantee perfect AI output on every photo (always review before publish)
Open the app
In Shopify admin: Apps → Acuarela. Or open the merchant app when already installed.